Frequently Asked Questions
Here you'll find answers to the most common questions about our tours, our commitment to sustainability, and our impact. If you don't find what you're looking for, feel free to contact us directly.
General Questions
How do I book a tour?
You can book any of our eco-adventures directly through each destination's page or by filling out the inquiry form on our contact page. Our team will get back to you within 24 hours to confirm details and finalize your booking.
What payment methods do you accept?
We accept all major credit cards, as well as bank transfers. Payment details will be provided during the booking confirmation process.
Can I customize a trip?
We do offer custom tours for private groups and corporate events. Please contact us with your specific needs, and we'll work with you to create a personalized itinerary.
Sustainability & Impact
How do you ensure your tours are truly sustainable?
Our commitment is rooted in strict principles. We partner exclusively with local, ethically-run businesses, offset all travel-related carbon emissions, and donate a portion of our profits directly to local conservation projects. You can learn more by reading our full Sustainability Policy.
What is carbon offsetting?
Carbon offsetting involves investing in projects that reduce or remove greenhouse gases from the atmosphere to balance out the emissions created by our travel. Our funds go toward certified projects like reforestation and renewable energy initiatives.
Trip & Logistics
What should I pack?
A detailed packing list will be provided with your booking confirmation, but we highly recommend bringing reusable water bottles, reef-safe sunscreen, and sturdy, comfortable footwear. We discourage single-use plastic items and encourage packing as lightly as possible to reduce our footprint.
Is travel insurance included?
Travel insurance is not included in our base prices. We strongly recommend all travelers purchase comprehensive travel insurance that covers medical emergencies, trip cancellations, and unforeseen circumstances.